ServicesHelpdesk
Use Odoo’s free open-source help desk software to enjoy a powerful ticketing system and manage your assistance efficiently. Try it now!
Key features
Track, prioritize, and solve customer tickets.
Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Multi Channels, Out-of-the-box.
New incoming emails create tickets automatically.
Optimized for productivity
Sell support contracts
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team b…
Provide smarter self-service
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.Develop a community around your product with the forum.
See it in action
For your market · Syria
Helpdesk for businesses in Syria
We implement Helpdesk for Syrian companies as part of one Odoo system — with USD pricing, multi-currency accounting in dollars and Syrian pounds, and cloud access that works from anywhere, supported by our team in Damascus.
- USD quotes & multi-currency accounting
- Quotes in US dollars, accounting in USD and SYP
- Support in Arabic and English: +963 957 744 464
- Ready for Odoo 20 — see what's new
